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Open Your Account With Legal Clarity

Legal clarity comes first when you open an account: we show the rules that govern access, account data, cookies, and wallet records before you enter the lobby.

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CONTACT ROUTES

Contact Us About Legal Requests

Legal contact starts inside your account so we can match the request to the correct wallet and device session. Use Account > Help > Legal on mobile, the footer Legal link on a computer browser, or email [email protected] if you cannot log in. Our live chat and WhatsApp team works 09:00-01:00 WIB; outside those hours, leave your account ID, phone number, and the DANA, OVO, GoPay, or QRIS reference if a payment record is involved.

Team online

Live chat

Open Account > Help > Legal, choose live chat, and describe the legal issue in one message. We ask for your account ID first, then verify the active device before discussing wallet or round records.

WhatsApp channel

Use the WhatsApp contact shown after login when you need a timestamped legal request. Send only the transaction reference, account ID, and short question; we do not ask for your password.

Email route

Email [email protected] for data access, correction, or account closure requests. Include your registered phone number and the last payment rail used, such as QRIS or GoPay, so we can locate records.

DATA PRACTICE

Manage Your Data And Account Records

Your account records are handled as legal records, not loose chat history. We collect the details needed to create the account, keep the wallet ledger, protect login sessions, and answer disputes about…

Data collected

We collect your registered phone number, account name, login timestamps, device type, and wallet references. These fields let us connect a legal request to your account without exposing card data or asking for extra personal documents.

Cookie controls

Cookies keep your session, language choice, and security checks active while you move between Account, Wallet, and Legal pages. You can clear browser cookies, but we may ask you to log in again.

Security checks

Account changes use password confirmation and device checks through Account > Profile > Security. If we see a new phone or browser, we may pause sensitive legal actions until you confirm the login.

Record retention

Wallet, payment, and game round records are retained while your account remains active and longer when law, audit needs, or a transaction dispute requires it. We separate support chat from financial ledger records.

Correction requests

To change a name, phone number, or email, contact us from the logged-in account where possible. We compare the request with recent DANA, OVO, GoPay, or QRIS references before editing.

Payment processors

We share only the references needed to reconcile payments with DANA, OVO, GoPay, QRIS, and related processors. We do not sell account records; legal requests stay within support and legal handling.

Ask Legal Questions Before You Start

These answers cover the legal questions we receive before you open an account and after you start using the wallet. They focus on access, data, cookies, records, and contact steps, not on general lobby features. If your situation involves local law, use the contact path in your account so we can answer with your region and wallet history in view. Keep your account ID ready.

Access depends on local law and is available only where local law permits. When you open an account, we ask for region, phone, and account details so we can apply the terms tied to your location.

We keep your registration details, login timestamps, device records, wallet ledger, payment references, and game round IDs. These records help us answer disputes, comply with lawful requests, and show which terms applied at the time.

Log in, open Account > Help > Legal, and request the correction with your registered phone number. We verify identity before changing a name, email, phone number, or payment label connected to DANA, OVO, GoPay, or QRIS.

Cookies support session security, language choice, and fraud checks on mobile and computer browsers. If you clear them, you may need to log in again before we can process a legal request tied to that device.

Use live chat or WhatsApp from 09:00-01:00 WIB, or email [email protected]. Include the payment rail, reference number, time, and account ID so we can compare your wallet ledger with the legal record.

You can request account closure through Account > Help > Legal or email. We disable access after identity checks, then retain records required for law, payment reconciliation, dispute handling, and security logs.

We update the Legal page and attach the active terms to your account date and later acceptance steps. If a change affects access, we show it before you continue where local law permits.

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